Every ticket.
Answered.
VoxDesk is the AI voice desk built for IT and customer support. It answers on the first ring, resolving password resets, network access, and software issues around the clock without queue delays.
resolved instantly
across every timezone
zero queue holds
Queue wait times
stall productivity
When employees or customers run into account lockouts, VPN connection errors, or permissions blockers, every minute on hold costs real momentum. VoxDesk answers immediately, verifies credentials securely, and resolves technical issues right away.
Automate repetitive
tier-1 inquiries
Password resets, MFA resets, software licensing, and network troubleshooting take up the majority of help desk volume. VoxDesk executes routine runbooks accurately while logging complete audit trails in your ticketing platform.
A voice agent for
every support workflow
Troubleshoots common software access, VPN configs, and workstation issues with zero hold times.
Collects incident details, assigns severity levels, and updates ServiceNow, Jira, or Zendesk.
Sends push notifications to authenticator apps before resetting credentials or granting access.
Transfers complex technical failures to on-call engineers with complete caller context and logs.
How it works
We connect your existing help desk phone number or internal PBX extension directly to VoxDesk. No hardware setup required.
We load your internal documentation, troubleshooting guides, and IT policies so the agent provides accurate, approved guidance.
Calls are resolved immediately from day one. Review call recordings, inspect transcripts, and watch resolution metrics improve.
FAQ
Yes. VoxDesk integrates with enterprise ticketing systems including Jira Service Management, ServiceNow, and Zendesk to read documentation, create tickets, and log resolutions.
Before performing sensitive changes, the agent requests employee identification and triggers an out-of-band push notification through your identity provider (such as Okta or Duo) to confirm user identity.
VoxDesk supports over 40 languages out of the box. Callers can speak in their preferred language, and the agent will adapt seamlessly mid-conversation.
When an issue requires human attention, the agent summarizes the problem, compiles diagnostic notes, and warm-transfers the call directly to an on-call engineer or queues a high-priority ticket.